My first time ordering from this company. Unfortunately when I originally received my order the Mug I had ordered was cracked, however I have to say I was very impressed with the immediate response I received from Alex regarding my Mug. They took care of everything and I didn't have to go through a long drawn out process. Initially I was worried being that it was an International transaction. They professionally took care of the issue and sent out a replacement, and I received in less than 48 hours. The Mug looks exactly identical to the picture. It looks handcrafted and of a higher quality of product. I will definitely be doing more business with them in the future. I'm very please with the service I received. Thanks again.
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