I HAVE NOW REQUESTED 5 COLLECTIONS FROM ASOS AND DUE TO THEIR NEW PORTAL MY FIRST THREE ATTEMPTS WERE TOTALLY IGNORED. EXTREMELY FRUSTRATING WHEN I PAY AN ANNUAL FEE FOR A SERVICE WHICH IS SOLD AS INCLUDING FREE COLLECTION. I EMAILED ASOS AND THEY REPEATEDLY TOLD ME TO REQUEST AGAIN. AFTER 5 REQUESTS THAY SAID A COURIER HAD ATTEMPTED COLLECTION ONCE. ASOS ARE UNABLE TO PROVIDE ANY DEATILS OF THIS THOUGH AND NO CARD HAS BEEN LEFT OR DETAILS PROVIDED OR CONSIGNMENT REF COLLECTION FROM THE COURIER SO ITS SOUNDS LIKE A LIE. THEY HAVE TOLD ME TO SEND GOODS IN VIA THE POST OFFICE OR RETURN TO A COLLECT PLUS STORE SO CLEARLY THEY ARE NOT PROVIDING THE SERVICE THEY HAVE CHARGED FOR.
Søs found this review useful
I love missguided clothes and prices however, due to their apalling lack of knowledge about consumer rights and the sale of goods act I wont be using them again.
Their courier lost my delivery so I placed a replacement order as I needed the items for a holiday and reported the problem to Missguided. Their customer "service" advisor advised they wouldnt refund me for the original order and would only issue a replacement order. I told them I had already placed a replacement order and told them the order no. and they still advised they wouldnt refund. Needless to say I pointed them to the gov website and highlighted my rights to them. They advise two weeks later they are still looking into so i am still waiting a refund and will be taking the to the small claims court if they dont refund.
Fraudulent company - they have taken over £200 of my money and not delivered goods that they say were in stock. Phone never answered and e-mails ignored. Am now pursuing via trading standards and have reported them to the police
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