Firstly, my personal experience of Extak when ordering a £100 hard drive from them. It took over a week for the drive to arrive, but when it did, it was well packaged, via a tracked delivery, and exactly as described. Extak were also significantly cheaper than anyone else, including the biggest online sellers. Overall, a very happy experience and I'd highly recommend Extak if your need isn't ultra urgent.
Next, my guess on what I think is Extak's business model. I may be wrong, but I believe they don't hold stock themselves but instead source it from wholesalers once you've placed an order with Extak. This model avoids tying money up in stock, which provides savings, hence noticeably cheaper prices, but also more time to fulfill your order.
Next, a possible pitfall. Extak rightly highlight that, under Distance Selling Regulations, you have the right to cancel your order soon after receipt, but if they take forever sourcing your goods, your statutory rights won't apply, so your right to cancel at this point seems less clear.
Finally, my conspiracy theories for and against. Extak advertise a postal address (good), but on Google Street View there aren't any Extak signs and it looks similar to an apartment block (no crime there). There are also some interesting behaviours in relation to reviews of Extak - admittedly some look a bit like adverts (suspicious?), but equally others (particularly positive ones) are reported and blocked with breath-taking zeal (someone got a grudge against them?) - my first attempt to post a review was blocked within moments.
Perfect, best price anywhere and arrived next morning.
I cannot fault Glitter Monster - great range, great products, great value, easy to use website and always quick delivery. Even when there have been a couple of minor problems (understandable given that we keep coming back for more and have now had many orders), Glitter Monster have been wonderful - polite, understanding and very quick to sort out to our complete satisfaction. What more can I say? (And no, I don't work for them!)
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.