Monica´s profile

Reviews (2)



Missguided has a great selection of reasonably priced clothes HOWEVER DO NOT ORDER ANYTHING if there is even a slight chance you will return it (which is most of us because we can't tell exact fit through online shopping). The returns take FOREVER and even after a month of my order being at the US return warehouse, they still cannot say it has been received at the UK warehouse and I have yet to receive a refund. I am starting to feel like this is a scam and I am never going to see my money back.
ALSO BUYER BEWARE - if your order is over $200 and you live in the US, you have to pay customs fees (something that should be notified in bold when you checkout, but instead is in fine print on the policy page). This means I had to pay $75 in fees for clothes that I kept $40 worth.
Missguided should take a note from other reputable companies such as ASOS.

13 January 2014

Reply from Missguided

Hi Monica,

We are sorry to hear about this.

Please be aware that the returns information is printed on the back of the returns form and we do advise that international returns can take up to 21 working days to get back to our UK warehouse.

Unfortunately we are unable to control the customs charges and we do advise to contact your local customs office to double check this before placing your order.

We so apologise for the inconveniences caused and your feedback is appreciated. We can assure that these comments have been forwarded on to the concerned departments so we can aim to improve these services in the future.

Best wishes,

Missguided Customer Care xx



ASOS is amazing. Not only do they have a wide range of clothes, for all prices, but the quality is great and most importantly - THEIR CUSTOMER SERVICE IS PHENOMENAL. You will never have a problem with returns - they give you a prepaid label to just pop in the mail (US returns) and they are prompt about receiving it and refunding you. Every online shopping outlet should be like this.

Kay Nurse found this review useful

Monica´s profile

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United States