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Reviews (1)

www.stitcher.co.uk

dissapointing - plain cloth, not enough thread+wrong colours!

I ordered a stitch KIT of a quotation. The quotation was on the reverse of a piece of paper, no guidelines on actual cloth, only on piece of paper, so very difficult to follow. The threads were also completely different colours to the writing in the pictures, and there has not been enough thread to finish my quotation, so I will need to go out and buy more before I can complete it.
I think it was overpriced since there was not enough thread. Also the cloth was plain with nothing printed on therefore very hard to get started and estimate size.

18 November 2013

Reply from Stitcher

Hi Emi, I'm sorry to hear the kit quality was not to the standard you expected.

We will look in to your feedback with regards to the quality of the kit, and can pass this information on to the manufacturer.

Regarding the missing thread, please do get in contact with us directly and we will be happy to send you out whatever thread you need to complete the design. It sounds like there was a fault with the packaging of the kit, since it should have contained enough. We apologise on behalf of the manfacturer for this mistake.

Please do email us, we would like to resolve your concerns and ensure you are completely happy with the outcome.

Emi1´s profile

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Emi1
Reviewer
United Kingdom

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