Erin Woodward´s profile
Reviews (1)
Buyagift
Terrible Experience.
I am shocked to see so many ppl have reviewed this company positively. I've only had bad experiences. My boyfriend bought me a cooking course for my birthday and I'd already been on it in the past. So, of course I thought to change it. Which seemed easy enough. He had received a discount when he booked because of the company he worked at (a perk). I found out that because I wanted to change the voucher the discount was no longer applicable and I had to pay full price. Okay, fine. But when I was browsing the website it appeared a lot less was available to exchange. I.e none of the 2 for 1 spa discounts came up for me to exchange my voucher for and I had only full price options. Which was okay but I wanted a treatment that was only available as a discounted option and couldn't have it at all.
Anyways, I decided to take my parents out for dinner at a nice hotel. Three courses for two ppl for £100.00. But when I arrived at the restaurant the menu said 3 courses for £25.00 per person. If I had used my voucher I would have lost £50.00. I thought maybe this was a special deal but our server said they always had this offer on.
So I kept my voucher and ended up buying a spa package at a high-end spa in Nottinghill. The treatment was lovely, but they left out half of the stuff that was included in the description. A foot massage, milk bath and foot scrub. I never received any of it. Then the lady at the till rang up my total and told me the total cost was £70.00... and I had paid £100.00 for the voucher??? I don't know where that £30.00 went but that is quite a significant mark up! I won't ever buy a buyagift voucher again, it's only been a headache.
Triona Concannon found this review useful
Reply from Buyagift
Erin Woodward´s profile
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Thank you for your review and for bringing these issues to our attention. Although yours is sadly a negative review, we really appreciate all feedback, good and bad as it helps us to regularly monitor our service and the products we provide.
We do encourage all customers to contact our customer service team with any queries, concerns or complaints so that we can offer our assistance, but from your review it is not clear if you have been in contact with us?
We have located your order details on our system and a member of our team will be in contact with you shortly to find out more and to see how we can put this right.
Kindest regards,
Hayley & The Buyagift Team