had made my fisrt purchase with ProCook via their on line facilitie and the delivery and condition of order was very good. On reflection, I was not totally happy with my choice of produce and through the leaflets contained in the delivery I discovered I had a store fairly near to my home. I contact them and asked if it was possible to exchange the knife block in store and was told, with no hesitation, that was not a problem and I could have a full refund if I wanted. On visiting the store the staff I spoke to were wonderful, nothing was too much trouble and I was more than happy to exchange my item. Thank you to all concerned and I look forward to visiting/using the company again.
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