Received product quickly, nice touch with a personal type leaflet. Unfortunately one item appeared faulty. Very pleasant, helpful and polite response to my phone call.
Replacement was sent as promised within the time given. Now all working well.
Very pleasant, helpful and happy company to deal with.
Had 18 roses sent as an unexpected thank you, What a disappointment within a day they were looking very sad, the next day several roses started to loose petals and the following day brown appeared on more than one of the blooms.
Phoned saying how disappointed I was and offered to send photographic evidence, was given an email address (after the young lady had looked it up!) to send the pics to. that was 6 days ago I'm still waiting for a reply. Have phoned again and told my message would be passed on for reply and also have emailed twice more. Whilst i appreciate immediate replies are not always possible there is no excuse for not receiving an auto reply so that i know its in the system. I'm sure they take the money for orders much quicker
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