H Knibb´s profile

Reviews (1)

Flightstore Pilot Shop

Poor quality merchandise, poor after sales service.

The Brightline FLEX system is an excellent concept which is let down by poor quality materials. It started to fall to bits the moment I unpacked it and began zipping it together. It is not sturdy enough to survive assembly, let alone the purpose for which it is intended – which it is obviously not fit for.

Flight Store dispatched the goods quickly. Excellent service. However, they have not been responsive in the matter of resolving the after sales issue. A telephone call, followed by two emails has resulted in silence.

Not recommended.

30 November 2013

Reply from www.flightstore.co.uk

Hi Mr Knibb we have now replaced your bag after speaking to you on the phone to arrange pick up of the damaged item. This should be with you on Monday with parcelforce.
Kind Regards
Sarah

H Knibb´s profile

profile image of H Knibb
H Knibb
Reviewer
United Kingdom

About