Yuli´s profile

Reviews (1)

ChatandVision Ltd.

Worst company and customer service ever

I've now been dealing with this company for over a year. I purchased a skype phone (RTX DUALphone 4088); took over 2 weeks to ship, before then I requested change of delivery address which was not fulfilled. The item was 'lost' for over 1 month by the time I received it I had already purchased another product, never got return instructions...
Anyhow, after a few months I decided to try it out just to find out it didn't work, the screen keeps saying "cannot fiund the base station". Contacted costumer support and get a reply after 16 days, followed and repeated all instructions and the phone still doesn't work. I am out of the warranty time frame since I bought the product over a year back BUT i have never been able to make it work.
The costumer service besides being slow, providing incomplete answers and even having terrible spelling are simply useless. I have not been able to contact them over the phone or escalate my ticket to a supervisor or manager.
My whole experience with both the product and the costumer service has been more than pathetic.
Thanks for reading.

Yuli´s profile

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California, United States