tia b´s profile

Reviews (1)

LookFantastic

international customers STAY AWAY FROM LOOKFANTASTIC.COM!! they will take your $ and NOT SHIP!!

i have had to make THREE ACCOUNTS at lookfantastic.com because each was promptly DELETED without my knowledge or consent; i had my credit card details on all of them, and had made THREE PURCHASES, NONE of which i could follow up on, or make enquiries on, because i couldn't EVER sign-in. and now customer service is telling me that my orders "are unable to ship" because my "details failed to meet our security standards." what security standards are these that MY CREDIT CARDS ARE STILL CHARGED, but NONE OF MY ORDERS SHIP??


I WANT AN IMMEDIATE AND FULL REFUND for my orders number 33417163 (GBP 29.90), order number 33228867 (GBP 19.89) and order number 33482607 (GBP 9.09 via paypal transaction ID O-4PF41386D63221239).

customer service has been NON-EXISTENT, and what little you can find on the facebook lookfantastic page has been conflicting at best, with tom, kieran, and bobby all telling you items have shipped, no, they have not shipped. if you're shipping overseas, DO NOT ORDER FROM LOOKFANTASTIC.COM.

UPDATE: lookfantastic tells me they have sent me a message to my lookfantastic account, and asks that i log in to see that. HOW AM I SUPPOSED TO LOG IN to my supposedly non-existent accounts? how did lookfantastic send messages to my non-existent account??? STOP BS-ING, LOOKFANTASTIC!

Lula Meow found this review useful

21 November 2013

Reply from Lookfantastic

Hello Tia,

Thank you for your review to let us know of the problems that you have had with your orders.

We are very sorry to hear that you have been so disappointed with the service that you have received and for any inconvenience that has been caused as a result.

In order to discuss this further and advise what has caused these issues, we have sent you a message via your Look Fantastic account. Please log into your active account and follow the prompts to view this.

Many thanks once again for your time and continued patience throughout.

Kindest regards,

Lookfantastic.com Customer Care Team

tia b´s profile

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tia b
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Korea

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