Ordered flowers for our anniversary, paid an extra £5 to have them delivered before 1pm. Not only did they not arrive before 1pm, but when I rang up to find out where they were, was told the couriers had sent them to the wrong depot and they couldn't now deliver them today at all. They made no effort to contact ME to tell me there was problem and had no suggestions as to how they could get the flowers delivered today (Friday), they offered "first thing Monday" as an alternative! Which is worse than useless - anniversary flowers that don't arrive on the day are no use at all. By this time it was also too late for me to arrange an alternative with a competent company. So no flowers, no effort to put the problem right, all they could offer was a refund. I usually use Interflora, tried this lot because they were a little cheaper - learned my lesson, you get what you pay for, will use Interflora again next year. Really hacked off
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