Neil Shah´s profile

Reviews (1)

Expansys.com

UNTRUSTWORTHY

watch out for expansys as they are real a-holes to deal with as I returned a pristine nexus 4 to them as they missold it to me as a UK model when it was not and they are claiming it was scratched when received at their warehouse.

absolutely terrible customer service as they don't answer emails and callcentre agents are only there to initially make the RMA process difficult and thereafter deny consumer rights legislation.

I believe they are attempting to defraud me. if you have to return anything to them take photos of the item with the date showing on it and the imei number on the screen of the device and on the box to protect yourselves

25 November 2013

Reply from Expansys

Dear Mr Shah,

Thanks for your time today; it was good to talk to you.
I sense a real frustration in your review. It is important that I recognise where we have not reacted fast enough and make good quickly – I hope you feel after our discussion that this is the case. Equally pending the review of the areas we discussed I will where appropriate perform the necessary re-brief or re-training.

I am inclined however, to reassure you that Expansys take its obligations to our customers seriously and whilst errors do occur we fulfil a duty of care upholding our consumer’s rights.

I can confirm that your refund has been processed and should reach over the next 2-5 days. If you require any further information please contact me on dsl-tazr@expansys.com

Kind Regards

T. Rose

Customer Service Director.

Neil Shah´s profile

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Neil Shah
Reviewer
1977
London, United Kingdom

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