opodo

Easy booking process but poor customer service

At the beginning of the year I'd booked a return flight from Gatwick Airport to Euston, Texas. I found a great deal and the booking process was really easy to complete. However, a day before my outbound flight I realised that my name on the e-ticket was not the same as the name that appears on my passport. Given the hightened security in the U.S I was worried that I would encounter problems at the immigration desk. I, therefore, decided to call Opodo to clarify the situation. After having spoken to the airline I was informed by the Helpdesk operator that I would have to pay £90 in order to change my details on the system. Following this advise I duely paid the £90 but when I arrived at the check-in desk I was told that it was not necessary for me to have update my details at all.

I now feel duked into forking out a lot of money for absolutely no reason whatsoever. I will now never book a flight through Opodo again.