Jane Brewster´s profile

Reviews (1)

viagogo

Customer Service Eventually Came Through

I purchased two e-tickets to Taylor Swift and stupidly put in the wrong email address. The transaction status is 'complete' and the track my order' states that I should have the tickets by now. I have tried emailing and calling but no response. I have raised a dispute with Paypal so hopefully this will prompt a response. After reading these reviews I am now very worried that I will never get a response. Trans ID: 3708773

Within minutes of posting this review I received a phone call from Viagogo and my e-tickets have now been sent to the correct email address

25 November 2013

Reply from viagogo

Dear Jane,

Thanks for getting in touch and for providing your transaction ID.

Our customer service team will be in touch by phone today to help you change your email address.

Kind regards,

viagogo

Jane Brewster´s profile

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Jane Brewster
Reviewer
Australia

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