We ordered a large order from Victoria plumb but realised that one of the units we had ordered over in internet was the wrong size so we rang to change it. They said they could not change it as the order had already been processed and was waiting despatch, ok I said could we return the wrong item and order the correct one, simple I thought! NO we had to return the whole order and then re-order the whole lot again but there would be no refund for the first order until it was back in their hands and then there would be a 7-10 day wait until our payment was reimbursed!! In the end we went to another company which provided a far superior service and quality products..
In then end we had to wait 14 days and several phone calls before we were refunded our money from VP
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