Ordered a shuttle from Praia da rocha to airport, stated that we had a wheel chair with us. My disabled son and myself boarded, my other son put our 4 pieces of luggage in the back and my husband came out with wheelchair, when the driver saw the wheel chair he said it would not fit in, he rang the office who said they was no other bus in the area. He then proceeded to throw our luggage off the bus onto the pavement, only for the wonderful staff of the Algarve Casino Hotel who had witnessed this situation and sent for a taxi which cost €71 we could have missed our flight. After 6 weeks of emailing Resorthoppa looking for receipts and proof of advising of the wheel chair in triple and quadrupple times, we got our taxi refund, but they still would not refund €37 for bus that we never got on. We also pointed out to them that if we had 4 standard cases the bus would not have been able to take us.
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