Olga Gertner´s profile

Reviews (2)

eFlorist

This is the worst company through which I did the flower's delivery!

I still don't know if my my bouquet was delivered! I ordered 2 bouquets for the amount of 140 pounds on Monday, I was told that they will be delivered on Tuesday, today is Wednesday, and nobody knows about my delivery. Florist is waiting for the courier, so he will say about delivery. Now is the 21 century, and they can't tell about delivery during 2 days! Never contact with this service! I am very disappointed with what is happening and demand compensation! To my mail there is no answer! I sent 5 emails and made 4 calls! No result! Terrible irresponsibility!

11 December 2013

Reply from eFlorist

Dear Olga,

Thank you for your feedback. We're very sorry to learn of the shortfalls in the service you have experienced in sending flowers.

We can see from the history of your order that our Customer Service team had been trying to obtain the information requested and were working tirelessly to ensure the information provided was comprehensive and complete.

We regret this had taken longer than we would expect under normal circumstances and have passed this feedback to our florist to ensure we can avoid such issues arising in the future.

Kind regards,
eFlorist

FloraQueen

I am totally satisfied by quality and quick response.

Most of all I would like to receive photoreports of deliveries every time)

Olga Gertner´s profile

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Olga Gertner
Reviewer
Ukraine

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