HMV needs to stick to its core values and what made it great. Yes by all means diversify, but stick to your core business which is music (not tech, clothes, etc.,) and also your loyalty programme is not exactly generous and is also inflexible. Also the staff seem less knowledgeable about music unless its in the charts and the prices are not really competitive - the format isn't working for me and as such I am looking elsewhere to buy my music.
I could write a book about this company. I believe that companies have the right to defend poor service and after some appalling service from them discussed this with the manager. I heard nothing so reminded them that I was already unhappy and they promised to rectify it. I never heard from them again. Where do I take my VW for servicing now? Not them that's for sure and I will make sure that I never will.
I went to Tesco the other day to add some points on a receipt after forgetting my clubcard. I went to the customer service desk and was told that the desk didn't open till 8:00. So Tesco my question is this - is service only available between a certain time? You should know better. At the end of the day going to a Tesco isn't what it used to be. You need to spend time looking after your customer and not just the products you stock.
I have been with Vodafone now forever. They seem to forget that they are a communications company. Its a shame that they don't invest some of the sponsorship money on service. Also they seem very happy for you to sign up to another 2 years with a phone that will not last that long. Vodafone as the market leaders should know and do better - there is a choice out there and when my contract expires I will be taking my business somewhere else.
They did exactly what they said they would do. Quick, efficient, honest and reliable. Would use again and would recommend without any hesitation. There are many businesses out there who could use their business model to give excellent customer service.
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