I moved from Santander because of their despicable customer service and went to First Direct who just do everything perfectly. A £100 joining incentive, a great and quick service. No waiting on on-holds as somebody picks up straight away. Their staff are friendly and genuinely want to help and explain everything transparently. This is the only bank I've ever come across that do things properly and make you feel valued.
You'd be mad not to go with them.
And THAT was a long time ago.
Now their stores are really sparsely stocked with expensive glamour products and no actual useful computer things. Trying to find something as simple as a VGA cable was impossible and when we finally found a member of staff who could help (as they were all spending their time having a leisurely chat in a big group) half of them didn't get what we were actually after and told us to try Maplins.
I am amazed they haven't gone under in this climate, they've got really bad. I have fond memories of 10 years ago or so when PC world was like a treasure trove of awesome computer parts, games, cables and software. Now its just a few apple products and some very expensive mouse mats.
Because as soon as Abbey National turned into Santander, it got worse and worse. Now all these bellends do is try to sell you products at the counter and tout their 1,2,3 credit card.
Hideous bank and the worst customer service of any company I've ever dealt with. Rude, arrogant and poorly educated staff. Avoid this bank at all costs. I used to have my current and savings accounts as well as my credit card with them and I moved it all to First Direct who are brilliant. Santander should be ashamed of themselves.
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