I ordered a shirt for my dad for Christmas, the picture stated this had a yellow collar but a red collar was delivered. I emailed them and they apologised and advised me to return and they would refund both item and postage. I was fine with this, since then I have emailed around 8 times, been told I would get a refund for my postage but are still awaiting. They are now just ignoring me emails. I know the postage wasn't much but as it was not my error I don't see why I should pay! Their customer service has a lot to be desire, I would never use them again. Its a shame, such an easy thing to rectify has escalated.
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