Phil Smith´s profile

Reviews (1)

Tizaro

Very slow delivery

Ordered a set of impact sockets; still not arrived over a week later. Updates and tracking for delivery virtually non-existent. Not at all clear where item would be shipped from..vague comments like " in transit to our distribution centre", but from where, the other side of the Planet perhaps? This should be made clear for each product listed on their website. Ready to ship means nothing if that is effectively a 3 week lead time. Poor :-((

28 December 2013

Reply from Tizaro

Dear Paul,

Apologies for the lead time you experienced. Normally our ship times are 4 - 5 working days.

As we are a distributor only, we are subject to the ship times of our manufacturers. While we aim to work with those manufacturers who are dependable, on occasion the promise dates to us for a shipment can change. When this happens it makes us look bad as we aim to provide great service and short delivery times. We are closing monitoring our suppliers, and are working to partner with those who can help fulfill demand from our customers in a much more timely fashion.

Kindest Regards

Tizaro
Sales Operations

Phil Smith´s profile

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Phil Smith
Reviewer
1963
Ayr, United Kingdom

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