Booked a collection for Monday and was told they would collect between 7am and 9pm so I made sure someone was home all day. It got to 9pm and still no-one had been to collect the parcel, it is incredibly annoying to wait around all day and not get the parcel collected. At 11pm I opened the front door to let my friend out, there was no card on the doorstep yet in the morning I found a card on the doorstep (they couldn't even be bothered to put it through the letterbox) saying that someone had attempted to collect and that no-one was in. Which is an outright lie. The card hadn't even been filled out with details of parcel, delivery address, if they would return to pick up another time or day. So I called Yodel and they informed me that someone attempted to collect my parcel at 21.45 the night before which is not only a lie but it is also outside of the time of collection they stated. If you can avoid it, don't use this company to collect parcels. Completely incompetent and unreliable!
Keith Wingrove found this review useful
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