A very disappointing experience having been an extremely satisfied customer for over two years.
Ordered a jumper. Wrong colour sent. Unhappy as I wanted for a special occasion the next day but said I would keep subject to an offer of a discount. Discount offered of an insulting 5%. Then told that they couldn't offer more and the Brand didn't allow. Sent back for refund. Confusing emails then received from delivery firm appearing on glancing to say that I had a delivery due - no they were telling ME that I needed to make sure someone was in at Jules B to accept my parcel!!!!
Finally, just received an apology offering me a 10% discount from my next order. Tempted to re-order the jumper !! :)
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