Can't fault the staff or treatment. 5 stars for them! Very freindly helpful and a lovely store to visit. But I'm giving 4 because of slight product issue.
After several visits, we eventually purchased a metal bed to replace our old pine one which we have had for 10 years. (Both cost £450). The new bed is lovely and we are happy so far except for the allen bolts that hold the two side frames to the head and foot. They appeared very very poor quality and most of them rounded off slightly inside the bolt when tightening.
There are also three bolts either side of the frame to hold the slats to the frame. These come with sleeves and did not fit correctly. I had to use washers in order to get them to tighten appropriately. Without the washers they were too loose and the slats rattled when getting in the bed. The bed assembled, we have had no issues for two months.
However, we had to move the bed tonight for a new carpet to be fitted tommorrow and couldn't get the bolts out! The metal is 'extremely' soft and obviously either faulty or of very very poor quality. The allen key simply rounded them off like they were plastic. I eventually had to drill them out! This was annoying!
To be honest, I've had the bed two months and wondering if it will last now but so far appears to be ok. The bolts definately let it down though and makes me nervous if any of the weld will start to break over time or any other lower standard components were used in its making. Our old bed lasted 10 years and is still like new. I'm wondering now if this one will be as good? I hope so.
Ironically, this happened today so tomorrow we will visit the store where we purchsed it and see what they say. Hopefully, the bolts will be the only problem and if so, should you feel you have the same issue with a new bed - don't use the bolts, get good quality ones from another store.
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