First stage, easy... nice website, nice search functions, etc.
Ordering - easy. Everything looked fine, all in stock... Except it wasn't.
One item was in backorder, apparently, but no notice from Proswimwear. Had to contact them myself and ask about new delivery date, and let them know I actually wanted the last item. Was led to believe it would be sent in a few days.
Two weeks later, still nothing. No news, no email, item figured - on first look - as in stock. Opened a second ticket on this issue... which a couple of days later was... wait for it... no, wrong, it was NOT resolved, but simply deleted! Again, no contact from customer service.
Contacted proswimwear by email this time asking two things - missing item, and deleted ticket. No answer!
Opened the chat function and got "person1" on the line... that wasn't very helpful. Seemingly he couldn't really give a damn about the issue. Was forwarded to "person2", who explained the item was STILL in backorder, now more than two weeks later. A little nudging and she actually asked if she should look for another, similar item (other colour). Something I expect would be one of the first things customer service would do in these cases, but maybe I'm just expecting too much... Either way, we found a solution - same item, different colour; sent, received, kid happy.
WHY, oh WHY did it take this bloody long for you to figure out an alternative? Why, did you not try on your own accord to resolve this issue? It would have been so easy and you would not have let a customer down. It's clearly stated in your terms & conditions that "we will contact you to either schedule a new delivery date or refund" - within five (5) working days! Not in practice, it seems...
Final thing... account still not credited with the full amount of points for the order placed... don't put in place a reward system if you can't manage it properly. Looks unprofessional!
have to appreciate you take the time to respond. But, your recollection of this is factually wrong on so many points, it's actually a bit sad. I can acknowledge you may try hard, that you may be busy and that there may be hiccups from time to time. But at least try and be totally honest about the mistakes made and respond accordingly.
No, the Arena Snorkel (lime) did NOT show up as out of stock when I ordered Sunday afternoon, 16 Feb. It did not show up as out of stock in my order confirmation either. It was not marked as out of stock on my shipment confirmation - in fact, it was not there at all, and no action on your behalf was made to inform me at that point whatsoever.
Yes, you did respond to my first ticket created. In a way so that I either had to create a new ticket or call you to agree at that point to wait for the arrival of the snorkel ("by the end of this week / early next week") - this response was a Thursday, by the way. So I called you and was ensured it would arrive and be shipped latest Monday...
After waiting a few more days, 28 Feb I created another ticket asking specifically about the shipment of the remaining item in the order (the snorkel). I heard absolutely nothing from you. The ticket was deleted! Do you think I'm making this up? Then check you system again or contact me by email so I can forward the confirmations, screenshots, etc. directly to you.
On 4 March I contacted you by email asking a couple of things: why no reply, why the ticket was deleted and why I still had not received the remaining item. I heard - again - nothing!
On 6 March I contacted you by the chat function - account on this given above... let's just say I was - and still am - not too impressed...
Final note... still (25 March) have not been credited the full bonus points for the order... not that it matters as I'm probably not going to be a returning customer anyway...
Fire stjerner (og en lille halv oveni)... den femte kan det ikke blive til, for telefonen bestilt over nettet kunne ikke leveres.
Til gengæld er det rart at blive kontaktet af butikken, få en ordentlig forklaring samt tilbudt et reelt og godt alternativ. At så pigebarnet (ja, mit altså - ikke butikkens :-)) ikke vil benytte tilbuddet er jo en anden sag, men sådan er det med pre-teen piger, tro jeg ;-)
God behandling, god service, og ganske tillidsvækkende - der vil jeg gerne handle igen!
Har i dag, lørdag 14. januar 2012, modtaget tre breve (alle dateret 12. januar) fra TDC med tre forskellige kundenumre. Alle breve omhandler tilmelding til email fremsendelse af ordrebekræftelser. I alle tre mails refereres til emailadressen firstname.lastname@example.org. Det er
ikke en email, jeg kender til, lige så lidt som jeg kender til de tre kundenumre og eventuelle aftaler tilknyttet. Jeg er kun vidende om, at jeg har et kundenummer, hos TDC knyttet til et porteret telefonnummer (i gang).
Det er ikke ret betryggende at modtage disse breve - for det første er der i mit navn oprettet tre nye aftaler med tilknyttet kundenummer uden jeg på nogen måde har kendskab til, hvad disse aftaler omhandler. For det andet er aftalerne pludselig oprettet med en emailadresse, jeg ikke kender til (TDC har min emailadresse tilknyttet mobilaftalen.
Så, hvad i hede hule h....... er det, der foregår, TDC?
Opdateret 25. januar...
Har ikke hørt en lyd! Hverken fra Thomas Wandahl eller fra nogen andre i TDC. Det kan vel egentlig ikke undre, men hvorfor dog sige, man har en svartid på (lange) 4-6 dage, poste her på Trustpilot, og så her 7-11 dage senere er der ikke sket en skid!
Hold k... hvor er I ringe, TDC!
det var en noget blandet fornøjelse at handle hos callme. Telefonnummeret kunne ændres i følge hjemmesiden, men det viste sig ikke at kunne lade sig gøre - i hvert fald blev vi aldrig kontaktet af callme trods det jeg både mailede og ringede til dem. Der var desuden fejl i ordrebekræftelsen, så også det krævede en opfølgning... øv!
Hvorfor så ikke kun 1 stjerne - fordi det trods alt er hurtig levering, telefonen virker upåklageligt, og abonnementet er som bestilt...
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