I'm amazed at the negative review given by someone else on this site. I have nothing but praise for the company. I have awarded five stars for the following reasons:
Karl's (in Soundslive sales) knowledge of the product I was enquiring about was excellent.
When I found it cheaper on the internet they price matched.
Next day delivery and it was free.
When I wanted to return the item, there were no quibbles, picked up the next day for free. Totally hassle free.
They phoned me the next day with product information, and phoned WHEN they said they would, unusual these days for a company to keep its promises!
Replacement item sent out next day delivery, for free.
Would recommend Soundslive and will return there to shop.
I placed two orders with them a month ago. I had to cancel both. Some twenty emails and one month later I still have not received my money back (over £580 !) . I constantly get told by their 'customer service' to wait, and the wait time is always "3 to 5 days" well One month on and still no refund, I wouldn't go near these Fraudsters ever again and will shortly be taking Legal Action to recover my money AVOID AT ALL COSTS. Saving a few quid simply isn't worth it.
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