Claire´s profile

Reviews (1)


Bed SOS it certainly was!

I ordered the bed on a Thursday night and was given a due date of the following Tuesday, happy days.
Tuesday came and the mattress arrived early (around 9:30), I patiently waited until around 2pm when the doorbell went and the "rest" of my delivery arrived. I thought this was great as I'd been advised between 8 & 6! Unfortunately it was only 4/7 boxes of my delivery. I called the despatch depot and was told maybe tomorrow. Not impressed I called work and told them I'd be off again.
Wednesday came and I called the delivery depot to double check the delivery would be made. They advised it hadn't arrived from Bed SOS, again not impressed I called Bed SOS and was advised this was nonsense the delivery would arrive later.
I waited until after 5pm and sent an email, the response to which was "it's the depots fault but we'll compensate you".
Thursday and the 3rd day off work, my remaining 3 boxes arrived at 3:30pm.
The service was disappointing but the product is fantastic.

Claire´s profile

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United Kingdom