Daniel W. Hutton´s profile

Reviews (2)

Complete Aquatics

Fantastic customer service & free next day delivery!

After searching around other companies Complete Aquatics were by far the cheapest for my Kent Bio Reef Marine Aquarium, not only that but I received ALOT of other free items & also a free marine book from this company! (Which other companies were not)

Delivery was absolutely fantastic, it was sent overnight & i received it in less than 24 hours. I've ordered aquariums before online & they arrived smashed so i was a bit worried, the aquarium was packed fantastic with many layers of bubble wrap & protective plastic.

Delivery was also free from Complete Aquatics unlike SeaPets charging £30 to cover courier charges because apparently I live in the highlands even though i live in a major city in Scotland.

Customer service from Chris was also 5 stars as I was kept updated with everything & was even provided a tracking link.

I will not hesitate to recommend this company & i will now make this my main supplier whenever i need to order anything. Good job! :)

11 December 2013

Reply from Complete Aquatics

Thanks Daniel for the excellent review and we hope you are enjoying your new aquarium :-)

Seapets

Don't be fooled when they say "In Stock" chances are they aren't.

They promise a price match guarantee but when you email them saying you have found the exact same product elsewhere cheaper & to match the price they DO NOT reply.

Also being charged £30 for delivery because apparently I live in the highlands when I live in a major city in Scotland! They say it's to cover courier costs but its funny because the company I originally ordered the cheaper aquarium from did not charge.

I also waited 3 months on a product which apparently was "in stock" when it clearly wasn't I had to follow it up continually even though they promised to keep me updated, in the end I got sick of waiting cancelled the order and asked for a refund. Not even an apology was given.

Stuart Robertsonand Kristy K-Dawg Sadler found this review useful

Daniel W. Hutton´s profile

profile image of Daniel W. Hutton
Daniel W. Hutton
Reviewer
Male, 1989
Broughty Ferry, United Kingdom

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