After searching around other companies Complete Aquatics were by far the cheapest for my Kent Bio Reef Marine Aquarium, not only that but I received ALOT of other free items & also a free marine book from this company! (Which other companies were not)
Delivery was absolutely fantastic, it was sent overnight & i received it in less than 24 hours. I've ordered aquariums before online & they arrived smashed so i was a bit worried, the aquarium was packed fantastic with many layers of bubble wrap & protective plastic.
Delivery was also free from Complete Aquatics unlike SeaPets charging £30 to cover courier charges because apparently I live in the highlands even though i live in a major city in Scotland.
Customer service from Chris was also 5 stars as I was kept updated with everything & was even provided a tracking link.
I will not hesitate to recommend this company & i will now make this my main supplier whenever i need to order anything. Good job! :)
They promise a price match guarantee but when you email them saying you have found the exact same product elsewhere cheaper & to match the price they DO NOT reply.
Also being charged £30 for delivery because apparently I live in the highlands when I live in a major city in Scotland! They say it's to cover courier costs but its funny because the company I originally ordered the cheaper aquarium from did not charge.
I also waited 3 months on a product which apparently was "in stock" when it clearly wasn't I had to follow it up continually even though they promised to keep me updated, in the end I got sick of waiting cancelled the order and asked for a refund. Not even an apology was given.
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