Alison White´s profile

Reviews (1)

Flightstore Pilot Shop

Flightstore has great products but there were problems with online payment system and whilst delivery of my order was quick, one of the items got sent to the wrong address.

I thought that the products on the website were a unique collection and it was easy to find what you were looking for. However there was a problem with the payment section of the website, which meant that I could not complete my transaction. When I phoned up about it on the Saturday I was told to ring back again on Monday as they had had the same problem the weekend before and the person I needed to speak to was not in until Monday. I found this really frustrating and not very convenient - not the best customer service! Other people less patient than me would have probably given up on the sale! The lady I spoke to on the Monday was friendly and apologetic and explained why I would have to complete the transaction over the phone, which was due to a problem with the website coding. The goods were very quickly dispatched and were with me within 2 days of ordering. I had given my office address for delivery my order was split in 2 and one parcel got sent to my office and the other to my home. It was only by chance that someone was at home that day otherwise I would have had to drive 10 miles to my nearest sorting office to pick it up.

Alison White´s profile

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Alison White
United Kingdom