My two memory pieces arrived promptly, but were unfortunately a DOA. I called the support desk and after a few questions they suggest that I return them via their FreePost facility, which I did. Four days later my replacement memory arrived and this time it was plug and play. You never want to receive a faulty part, but in this case it was handled very well and actually didn't cause me a significant delay.
A very reliable supplier that I have now successfully used on a number of occasions.
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