Jaguar´s profile
Reviews (5)
Whitbread
Premier Inns and Beefeaters
This is a case of doing what it says on the tin.
The hotel side is basic but the essentials are provided and the comfortable beds do provide a good night's sleep. So, if you are looking for a stopover somewhere and a Premier Inn can be found nearby then this is a good place to try. My one caveat concerns the availability of a Beefeater.
Beefeaters are a very reliable restaurants where you know in advance what to expect. When the menu changes it does so nationwide. My preference when looking for a Premier Inn is always to find one with an adjoining Beefeater. If there is no Beefeater then I'll look for another hotel.
Premier Inns come with a variety of resaturants, none of which can match the menu, style and ambience of a Beefeater. What is more, if you ever feel that your meal is not up to standard they will replace it. And who can resist those wonderful grilled meals? This is not Michelin star stuff but neither is it Michelin star prices. Beefeaters provide a good meal at a good price. Value for money. If only they had one next to every Premier Inn.
Virginmedia
Long term faithful customers
Why does VM ignore 'old' customers?
Why do they increase the monthly fees when a cheaper offer is available for the exact same service?
Are they trying to show the banks that they can beat them at their own game?
The cable service that VM provides is far better and more reliable that most of the alternatives. They appear to be constantly moving forward with new services and improvements in general. But that should not mean that they can ignore their 'old' customers and concentrate on gaining new ones. Or do they expect us to be looking every week to see if they have provided a cheaper way of receiving what we get? Is that helping customers? No; and I expect that many customers are irritated when they discover that they have been overpaying. That rankles and affects how customers view VM are perhaps even more importantly, whether they will recommend VM.
BBC
BBC presenters and news reporters
Unless facing the camers and talking steadily there is a tendency for a voice to tail off. This can be so frustrating if what is said cannot be heard properly and a point may be missed.
Regarding news programmes, which should after all be factual, why are we frequently faced with a presenter asking 'what do you think will happen next'? That is not fact. Whether or not the reporter has an inkling about what MAY happen next is not news. That sort of question is for programmes such as newsnight. Yet the news programmes are often padded out with such questions whereas there is more actual news that we are not given.
The BBC is under pressure on finance and performance. I suggest it is time they looked back at how they used to perform and make sure they are providing the viewers and listeners with the best.
Tescobank
Is this a real bank?
Whilst Tesco appears keen to operate a bank it is failing in one very important matter - letting you withdraw cash. Banking should be a customer driven service (it always used to be) and when a bank accepts your money it has a duty to give it back to you upon demand. But in Tesco's case it insists on you going through hoops to get it and then refuses if you are unlucky enough to find that either their cards or machines are failing in some way.
Normal banks will make some immediate arrangement for you to get your cash if, say, your card is faulty or their ATM is out of order. In Tesco's case they insist that you return the faulty card to them whereupon they will arrange to send you a new one. Meanwhile they will not arrange any way for you to withdraw cash from them.
Now consider this from the customer's point of view. You have a savings account with Tesco; you want to withdraw money for an urgent purchase; they refuse your request and instead tell you to wait (how long?) whilst they go through their idea of service. This is NOT banking.
Therefore, you need to be aware that if ever there is a problem with your card Tesco will not help you. And it seems that this goes right to the top.
I have written to Mr Benny Higgins their CEO; he has not replied to me; instead my letter was passed to the very person who does not appreciate this problem.
You need cash now? Tesco bank may not let you have your money.
Healthspan
If you want the best you'll find it here
Before Healthspan there were some companies providing a range of products, some of which were reasonable, but in most cases the prices were high. There seemed to be more of a drive to make profit than to provide decent products at fair prices.
Since Healthspan arrived we have been offered more and more products and in every case the details on each product have been very helpful and extremely informative. I had never heard of chondroitin before let alone marine chondroitin as I'm sure many others have found to their benefit.
Many of the products are not for everyone but the3 choice is now so wide that there cannot be anyone who could not find at least one product to fit their requirements.
Being able to use the internet is a boon. Fill in the order and it arrives in good time. The changes to the web pages have made it easier and easier to navigate to exactly what you need.
Well done Derek and all your team.
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