Daniel Fowles´ profile

Reviews (7)

Hermes Europe

Avoid if possible

Have been waiting for a delivery from Hermes for the last 2 days, both times the tracking system says 'courier to reattempt delivery', despite no card being left or evidence of attempted delivery in the first place. I understand the courier may be over worked, but two days on the run is a bit of a joke I think.

When I wanted to phone them up in an attempt to have them chase up the order, I found out that if you are having a parcel delivered from an online retailer (ie most customers) then there is no customer support with hermes. You must contact the original retailer who will then contact hermes themselves, due to their 'contractual obligations' apparently, ie they want to make it a nuisance to enquire about your order. Not a very professional outfit at all.

Afinepairofshoes

Good experience

Fast delivery, received item only a day or two after ordering, was kept updated about the order at each stage, when item arrived it was found to have be packed carefully. Would not hesitate to use again.

Pediwear Shoe Centre

Great prices and customer service

Initially had a small problem with my order from pediwear, but my query was responded to almost immediately and resolved very quickly, the item took a few days to dispatch but I would certainly use them again.

UK Bike Store Ltd

Great service

Ordered a seat post clamp from them as they were the cheapest, I made sure to phone them up first to check the item was in stock (as there are no real stock levels available on the website) and after ordering the item arrived next day.
Would certainly use in the future, making sure to check the availability by giving them a call first.

Amazon

The last word in customer service

I have used Amazon for many years and have always been delighted by their prices and levels of service. On the rare occasions I have had to return an item it has been dealt with in the quickest and smoothest of manners, a lot of companies could learn from their attitude towards their customers.
It is for these reasons that I generally buy from Amazon, knowing that it will be a stress free purchase.

DPD UK

Very positive experience

Contrary to many others' experiences I am very happy with the service I received from DPD. The item arrived next day, I was able to keep up to date with the status of delivery from the website, and even received a text the morning of the delivery to state the parcel would be delivered between a certain time (hour timeframe) which it was. The driver was a very friendly bloke, chatting to me for several minutes after guessing the parcel contents to be MTB tyres.
It it certainly a level above others I have experienced, and I would look into using them when sending my own parcels in the future

Blackcircles.com

Fantastic

Great service, would certainly use again

Daniel Fowles´ profile

profile image of Daniel Fowles
Daniel Fowles
Reviewer
Male
United Kingdom

About