I ordered some landscaping materials for delivery the next day. This was my only day off and I really needed to get a few jobs done in the garden. I got up early incase mine was the first delivery of the day and sat at my PC which is near the front window so I could see them arrive.
I waited for 8 hours and still no sign. I rang the store and it turned out that the moron on the till had sent the delivery to the wrong address! I asked for a refund and the woman on the phone said "Oh it`s a bit late in the day now, we`ll bring it on monday" (two days time) I replied "I`ll tell you what you can do with your delivery, I want a refund" at which point, she started to try and be helpful.
I turned up at the store to arrange my refund and the two staff members on the till stood there having a conversation, even though there were people waiting to be served. The dopey woman who botched my delivery giggled and said: "Wery sorry, I thought it voz 111 not 133"
........I don`t think my blood could have boiled anymore than it did at that moment, how I didn`t pull her over the counter I don`t know.
Anyway, I would recommend that you use Homebase or B+Q down the road in Shirley, they are always good and don`t employ morons who don`t know what day it is.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.