Anthony Cross´ profile

Reviews (1)

Victoria Plumb

Problem with quality of goods total lack of customer service

After receivng delivery of a bathroom from V P . Installing this into my custmers house I was asked to look at the sienna white vanity unit 120cm with basin. The paint is cracking from underneath and my customer wants it replacing. i have contacted the customer service team now on six occasions. They offered a monetary solution of £100 which I told them that the lady wants it replacing as the goods are faulty. The cost of my time (2hr at £20hr) plus the unit should be offered but has not been. This is still going on. Do not buy trade from this company as the customer service is non existant.

02 December 2013

Reply from www.victoriaplumb.com

Dear Anthony Cross

Thank you for your feedback, a member of the trade department will be contacting you in regards to the return of these items.

Kind Regards
Victoria Plumb Customer Service Department

Anthony Cross´ profile

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Anthony Cross
Reviewer
United Kingdom

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