Undine Buka´s profile

Reviews (1)


What has happened to LF??????

I have used this website for many years and so far I always even after a long wait got my items and were satisfied with it. But my last order I made on 5th October, spend£63.52 and still have not received anything. Costumer service told me to send this non-reclaim form, which I now have send for FIVE times and every time when asked if it is received I got back this obviously copy/paste reply "unfortunately we have not received your form" . None of these time I have had a mail failure or anything like this, it looks like FRAUD and they just do not want to deliver the lost stuff. I really hope someone from lookfantastic will read this and I would like to get refund from this, I am not sure I can trust to order anything else.
I really hope I get a professional response in the next day

P.S. Thank you, got a refund after a month of email sending.

03 December 2013

Reply from Lookfantastic

Hello Undine,

Thank you very much for your review to bring this matter to our attention.

Upon looking into the non receipt of your order more thoroughly, we have sent you an email on your Lookfantastic.com account to discuss this matter in depth and bring this matter to a positive resolution.

If you have any further queries then please do not hesitate to get in touch, we'll be more than happy to help.

Many thanks once again for your time and patience.

Kindest regards,

Lookfantstic.com Customer Care Team

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