Ms Monasterio´s profile

Reviews (2)


Homebase delivery timelines off the scale

I recently perchased a sink from Homebase which stated in stock and 3 day delivery. 2 days later I get a phone call saying my delivery date was 6 weeks away!!! and was then told 'don't have a go at me, cancel the order if you don't want to wait'
NOT good enough Homebase - don't advertise what you can't deliver!!
Not the first time this has happened
I for one, wont be shopping on line there again

28 February 2014

Reply from Homebase

Hi Ms Monasterio, I am so sorry to read of this and cannot apologise for the way you got spoken to. All our advisors are customer serviced trained and should not be speaking to you in that way so please accept my sincere apologies. ~Siobhan

Got want I needed and fast

I found it very easy to find I what I wanted, ordered it and had reservations when I saw 2nd class post as thoiught I'd have to wait ages, it arrived in 2 days! excellent service

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Ms Monasterio
United Kingdom