MR G FRAGA´s profile

Reviews (2)

easy to order online

easy to order online

Furniture Village

Wrong sofa delivered

The wrong colour of sofa was delivered to us and when I called the shop in Southampton to make sure that the a new sofa of the correct colour had been ordered the person that answered the phone said that a new one had been ordered of the same colour name as the one that was delivered so when I tried to explain this so that the shop assistant made sure we were getting the correct sofa he was not very useful as he said "well, I hope who ever has order it again checked that is was the correct colour" and did not seem interest at all to make sure that the order was correct. The second sofa is due to arrive after Christmas

03 December 2013

Reply from

Thanks for your feedback, and I'm really sorry this happend, it's a bit of a concern that the salesperson wasn't more helpful.

I'll ask our Manager at the store to give you a call as soon as possible to discuss this with you.

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United Kingdom