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Reviews (1)

Unsatisfactory Customer Service

I have made a booking yesterday morning and got an automated VERIFICATION email. In the email, it was written that it will take up to 1 business day for a TICKET CONFIRMATION email. It is now near to 2 days and I have yet to get any updates from budgetair. I called twice to budgetair to check on what's holding up the confirmation and I got nothing. Those on the phone kept asking me to wait and could not give a clear justification on what's holding up the process and what's the expected time needed even though I have explained the urgency of me getting the ticket confirmation within these 2 days. I'm neither here nor there, not knowing whether I'll get the ticket in the end.

04 December 2013

Reply from

Dear Customer,
Thank you for letting us know that you are unsatisfied with our customer service team. We would like to resolve this matter as quick as possible, but we were unable to pull up your booking with the reference number provided.
Could you please give us the reference number starting with “BUK-“or the invoice number starting with “020” so that we can look into your inquiry. would also like to apologize to you for the inconvenience.
As soon as we receive the requested information, we will give your matter our undivided attention.
Thank you and looking forward to your reply.
Kind Regards, Team

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