I switched from Virgin to BT joining BT on 02/11/2013, on that day I phoned up and spoke to a representative about keeping my old number. I was told this is no problem and it will automatically be done. Few days went by and I had no confirmation, I have now possibly been speaking to 30 different representatives, who all told me a different story, one told me that it is categorically in no way possible to keep a Virgin number on BT lines, I spoke to Virgin who is still keeping the number open for BT to port but they have had no communication from BT regarding this, I have spoken to Managers, Supervisors from Scotland to Manila, then finally the email came we are changing your number to (the number I requested to keep from Virgin) with a follow up email to say "Where all done" Brilliant I thought, I rang my old Virgin Number only to find it is not ringing on my BT line, so I checked on MyBT, to find that BT successfully changed my number to a number which I did not request, who knows where they sucked that number from. So back to the rigmarole toing and froing, I think I must have spent at least 60 hours of my time to try and find someone who can help me to date I have not received any calls from a manager who I can discuss this farce!
So on 28/11/2013 the engineers came to install, he was disgusted when I explained the whole story and told me this should have been done prior to installation. So more hours spent in trying to get someone who know what they are talking about, emails, chats and calls, but nothing. Then last night finally someone who was prepared to take some action and get this sorted great I thought now it will be done, BUT NO!!!!! tonight I get a call saying that I can not keep the number because it is at a different exchange, keeping in mind that Brierly Hill who my BT number is with is in Stourbridge and this is where I live and have been for the past 8 years, so I can not keep a number that is in the same house, the person kept telling me that this can not be given to me at my new address and the more I explained I have not moved house and that Brierly Hill is in Stourbridge my line is an 01384 area code and the number I want is 01384, so I asked him to renumber me to a BT number in the Stourbridge exchange so that my Virgin number can be ported but this was obviously not in his grasp, I just can not believe that Virgin has been more helpful about this and that BT believes themselves to be so big that a simple request and these are the only words "I would like to keep my Virgin Number 01384 xxxxx" How can such a simple request turn into such a horrible mess, so if there is actually anyone who knows what they are talking about could they please contact me, surely I am not the only person to switch from Virgin to BT requesting to keep their number, I just wish I could afford the £600.00 I was told I will have to pay if I cancelled my account immediately, well I guess 18 Months is not that long, then I will be free from the most ignorant organisation I have ever had the displeasure to have dealt with and I will post this on every forum I can find to warn off people who are thinking of joining BT, Virgin Sucks but be assured BT is multitudes worse!!!!!
So I was told last night that the "Special Cases Team" will be contacting me today, have they HECK NO!!!! does a team like that actually exist? My guess is probably not! So I will try and forget about it for tonight and then tomorrow I will try and contact someone in this mysterious department, the one that deals with such complex issues as "I am moving from Virgin Media, I would like to keep my Number" This is such a complex request that it take a "Special Cases Team", well that is if it actually exists, to deal with such a case. So I now understand that my Virgin Number exists in the Stourbridge Telephone Exchange, so my question to BT Management is why allocate me a number from the Brierly Hill Exchange, when it quite a simple check, there are several websites that will tell you what exchange your number originates from, and when I asked this simple request to keep my number. I was told that BT can not give me that number at the Stourbridge Exchange because of my address, so my question is how on earth can Virgin allocate me a number at the Stourbridge exchange for the same address where I lived for the past 8 years? Well I am getting tired of this situation, but I will not give up until this is resolved, so let us see how long BT will leave me with a perfectly useless phone line and how many more important appointments I will miss because, even I am not sure what number I have now, after all BT has only been notified on 02/11/2013, not bad handling of a simple request he, and to date not one customer relations member of staff could be bothered to contact me, never mind a manager, mind you do those actually exist or are they working on how to cause most headaches for new customers and ensure that they cancel their contract at the soonest possible date!
I have now just spoken to Virgin Media and was reminded that the number originated at BT, so BT can not even give me a number that originated from them in the first place! Can you just imagine the trouble I will have if thing go wrong with my equipment!!!!
malih1 found this review useful
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