I was interested in a particular bike. This wasn't available, but the staff set up a very similar bike on a turbo trainer for me to try for size. Impressive, except the bike wasn't bolted into the turbo properly, and the bars moved under my weight and needed tightening. The bike I wanted would be made up and delivered during the week. They took me measurements so they could calculate the best set up for the new bike.
Unfortunately no-one phoned me when the bike was ready (Thursday), I got a call on Sunday afternoon. I asked them to set the bike up for me in advance, which they did, and when I arrived they fitted a pair of my pedals in short time. The bike fit was perfect, it's almost creepy - I still have not and don't want to move anything so much as 1mm.
I've ridden the bike 60 miles so far, no creaks or rattles or problems of any kind. So a good product and a good build.
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