My provider was "acquired" by Plusnet. Having had a fantastic, trouble free service Plusnet took over two lines on 1st November. It has been a disaster. One line had no broadband until last week. An engineer was sent to check the "fault" on the line - there wasn't one. Plusnet just hadn't switched it on. Now they have barred all outgoing calls. On the second line they have ceased the number, and changed it without a bye or leave, and have not informed me. An engineer was sent today to check for the "fault" on that line - funnily enough there isn't one. He told me to go back to Plusnet as the whole thing is their fault.
I have spent hours and hours on the phone trying to get some sense - I am passed from pillar to post and speak to people who clearly have no idea what they are doing or talking about. I have tried the on line action centre, which is equally as shambolick.
My bill was going to be the same, if not a little cheaper - Ha - they've doubled it. I stopped the Direct Debits. I've written to the Chief Executive and I've complained to the Ombudsman.
I still however, have no Broadband - truly a dreadful dreadful company.
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