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Absolutely Shocking

My provider was "acquired" by Plusnet. Having had a fantastic, trouble free service Plusnet took over two lines on 1st November. It has been a disaster. One line had no broadband until last week. An engineer was sent to check the "fault" on the line - there wasn't one. Plusnet just hadn't switched it on. Now they have barred all outgoing calls. On the second line they have ceased the number, and changed it without a bye or leave, and have not informed me. An engineer was sent today to check for the "fault" on that line - funnily enough there isn't one. He told me to go back to Plusnet as the whole thing is their fault.

I have spent hours and hours on the phone trying to get some sense - I am passed from pillar to post and speak to people who clearly have no idea what they are doing or talking about. I have tried the on line action centre, which is equally as shambolick.

My bill was going to be the same, if not a little cheaper - Ha - they've doubled it. I stopped the Direct Debits. I've written to the Chief Executive and I've complained to the Ombudsman.

I still however, have no Broadband - truly a dreadful dreadful company.

18 December 2013

Reply from Plusnet

Really sorry to hear about this. Realise we're a bit late replying but feel free to get in touch by sending a private message over on our Facebook page, dropping us a tweet @plusnet or posting over on our Community Site discussion forums at and I'll do my best to assist you.

Adam Walker
Plusnet Digital Care Team.

Andrew Maltby´s profile

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Andrew Maltby
Langport, United Kingdom