I found the staff on the end of the telephone very helpful & pleasant ; it was a pleasure to be able to speak to a human being instead of struggling to order on line.
The products were competitively priced & delivery was prompt.
I ordered an arrangement of flowers in a pot plus chocolates on Mon. Dec 2nd.
The ordering process on line was not all straight forward, I had problems processing my card,tried 3 in the end before thankfully finding a help-line no. with an operative to speak to. I may well have cancelled the order but your flowers looked v attractive & I liked the idea of being able to send chocolates as well.
The 2 operatives I dealt with , Elliot Marsh & Sally were most helpful & patient . I admit I probably complicated the matter by repeating the wrong house no. at one point but we got that sorted out & I was assured by email that only one order had been processed and would be delivered the next day 3rd Dec instead of Monday 2nd as the cut off time had been reached ( through no fault of mine)- and an upgrade would be added to compensate.
However today on checking my statement I find I have been charged twice after all.
After another phone call -to Sally, a refund is promised in the next few days.
Would I use the company again?? Not sure ,it was all a bit of a hassle & took me so long to sort out - I am not a fan of internet buying unless it is straight forward and I do prefer to speak to a human when ordering - it gives you the chance to ask extra questions, BUT I liked the choice of flowers -so much better than any other site I looked at. Just hope they lived up to the picture , difficult to know when sending them to someone else!!
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