Advertised on its website are a number of "Clearance" goods, which may be "open box", customer returns, ex-display or end of line. CCL promises that these items will be fully working, although they may be missing non-essential accessories. I ordered a clearance Intel motherboard for about £15 less than the £80 price tag being charged for the same item brand new from other sellers. Imagine the disappointment to receive just the bare board without its backplate, as well as without retail packaging, manual, installation disks or cables. The I/O shield is an essential component of a retail desktop motherboard, unique to the product and unobtainable separately, so mention should have been made of this defect. Naturally, I complained.
The first CCL customer service agent took my details over the telephone and promised to call me back, but never did.
The second CS agent online gave me a RMA number and goods returns address, and promised that return postage would also be refunded for faulty goods.
A week later I got an e-mail to say the goods had been received back and would be tested. Not sure what expert testing was needed to determine that a component was missing?
A further delay and I had the results. "The goods were tested and found to be fully working" and my complaint was blamed on an "incompatibility issue". Outrageous! Is a motherboard without a backplate not a significant defect that should have been disclosed? What about a TV missing a bezel? Or a mobile phone missing a battery cover?
Request for return postage was ignored. Poor customer services mean that this customer is going to shop elsewhere.
Searching for the cheapest airfares, Bravofly appeared to come up with the cheapest deal by about 10%! Great, we thought...however, as we went through the booking process the fare jumped up by about £25 per person as the cheaper fare became "unavailable". Then there followed a compulsory £7 Visa transaction processing fee, plus it stated we would be charged in euros and not the pound sterling price listed. This meant that a 2.75% foreign exchange commission from Barclays was charged (equivalent to an extra £18 per ticket!). All in all there was no saving at all!
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