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Reviews (1)

ProSwimwear Ltd

the online store is very good, very bad service

I'm from Chile, I bought the site two years before with the account of my wife Claudia Arenas. One day your account was blocked and could not buy more... The answer given is that changes in page had errors that were not edited ever...
Now with my account I have continued buying, there is a delay in orders and service customer does not follow the problem, worry on the day...they answer an email, but it is not responsible for the problem... Check the order #100182110 ufff
Royal Mail service is slow and for foreigners as I have no where ask...
It should incorporate an express mail service.
I hope to improve this matter, the store I love and want to keep buying.

06 December 2013

Reply from Proswimwear

Many thanks for posting your comments which are of great disappointment to me.

We pride ourselves on the high level of customer service we offer our customers and I am sorry that you feel we have disappointed you on this occasion.

Please be advised that I truly appreciate the patience and understanding with regards to this order. We have been let down by the manufacturer who still did not deliver the product you are waiting for. I can only assure you that as soon as the jammers will be here, and that should hopefully be any day now, we will have them shipped for you.

I would be grateful if you could contact me via so that I can investigate this further and respond in full.

Thank you in advance.

Kind regards

Michal Gondolewski
Customer Services
ProSwimwear Ltd

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