I was slightly dubious about placing an order as there was no information on how long it would take to be delivered. However, I went for it as I had seen that the product had recently been advertised as ‘in time for Christmas’. I assumed that I’d missed this window but they would be delivered shortly after. It wasn’t until the order was complete and the payment processed that the delivery date was shown, which happened to be in almost 5 months’ time.
I understand that things can take time to make if they’re not in stock, which is fair enough, but I didn’t want to wait that long, so wanted to cancel my order, this is when my problems started. There is a phone number on the website but this is just an automated message telling you to visit their website and make an appointment to speak to a member of staff. However, when I tried to do so, the next appointment was in 6 weeks time! The other option is to fill in a form on the site which they claim they will get back in you in 24 hours. I’ve filled in 3 such forms over the last week but am still waiting to hear back. I’ve also emailed them with no reply.
It’s a real shame that their customer service lets them down so badly as they have some fabulous products at great prices.
Karsten Høegh Brønnum found this review useful
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