Natacha Jensen´s profile

Reviews (2)

LookFantastic

Nothing but trouble from the beginning.

On November 29th, I ordered some things from Lookfantastic, and the next day I changed my mind. After sending them a query, about an hour passed and I received an email, saying that they had shipped my order. This email was followed by a message from Lookfantastic, saying that they were very sorry, but they couldn't cancel my order, seeing as it had already been sent. I already thought this was bullshit, but I let it slide. Today, I received the package. Ripped open and missing the most expensive item of the bunch (that I paid for), no receipt and the whole thing held together by tape and a plastic band! I have contacted LF with this issue and have yet to receive an answer of any kind. This is completely unacceptable.

EDIT:
After a brief conversation with Lookfantastic.com, they sent me a new item, without delay. This is exactly the kind of customer service I was looking for, and I have changed my review from one star, to three. It would have been four or five, if not for the "Your item has already shipped"-deal.

Postdanmark

Langfingrede svinepelse.

Omkring kl. 11 i morges, blev jeg vækket af en kvindelig postomdeler, der endelig var kommet med min pakke. Da jeg var meget træt, fik jeg ikke rigtig inspiceret den og hun krævede hverken legitimation eller underskrift, før hun udleverede den til mig og løb sin vej. Da jeg kommer indenfor, lægger jeg mærke til at pakken har været revet åben (ved pakkens stiplede linje), tapet sammen igen og fået en elastik om. Dette syntes jeg var noget mistænksomt, og med god grund!
Jeg havde bestilt nogle julegaver for omkring 800 kroner, og den største, og dyreste ting var nu væk. Jeg har aldrig oplevet noget lignende!
Da jeg kontaktede PostDanmark, prøvede kvinden i kundeservice at spise mig af med, at pakken måtte have siddet fast i en maskine, og produktet må være faldet ud. Hun spurgte endda om det var PostDanmarks eget tape, der var blevet brugt, men da jeg sagde nej, prøvede hun stadig at overbevise mig om, at det ikke kunne have været en langfingret medarbejder. Dette er uacceptabelt og jeg er dybt chokeret!

Birger Stenstrup found this review useful

Natacha Jensen´s profile

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Natacha Jensen
Reviewer
1992
Copenhagen, Denmark

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