Reserved the 16 inch bike online. The choice of collection store was limited and the nearest availability was 40 min drive from my home. Received a call from the store and arranged a collection from the store the following Thursday after the midday. The order also included the stabilisers. When arrived to collect the bike I was told that the computers are not working and they have no track of my request/ reserve. When I said that I am not prepared to travel again this distance I was told that it will take 30 min to build the bike and I can collected. 2 hours later I was still waiting. No way to sit and wait, staff trying to attend to other customers thus delaying service we were waiting for. Nightmare. Never again I will use Halfords. Furthermore I will discourage all my family and friends from using Halfords. The most shambolic service I have ever received from a retailer for a pre-ordered item.
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