Barbara Blackman´s profile

Reviews (1)


Hello Kitty bike disaster

Reserved the 16 inch bike online. The choice of collection store was limited and the nearest availability was 40 min drive from my home. Received a call from the store and arranged a collection from the store the following Thursday after the midday. The order also included the stabilisers. When arrived to collect the bike I was told that the computers are not working and they have no track of my request/ reserve. When I said that I am not prepared to travel again this distance I was told that it will take 30 min to build the bike and I can collected. 2 hours later I was still waiting. No way to sit and wait, staff trying to attend to other customers thus delaying service we were waiting for. Nightmare. Never again I will use Halfords. Furthermore I will discourage all my family and friends from using Halfords. The most shambolic service I have ever received from a retailer for a pre-ordered item.

Barbara Blackman´s profile

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Barbara Blackman
Clevedon, United Kingdom