Adam´s profile

Reviews (1)

Tredz Bikes

Really poor service, will not be ordering again

I ordered some muc off chain cleaner, on the internet, paid via pay pal, got confirmation receipts, I think the order was placed on 3rd or 4th. To be honest forgot I had ordered it, and was looking through my emails on the 20th and still had no cleaner. Emailed tredz to say I hadn't received it. I was told they had dispatched it on the 4th and to look for calling card or check with neighbour. I done this to no avail. Emailed them again to say no one had it, they said they would out in post recorder delivery. Waited another 8 days went online to Royal Mail, entered tracking details and it said there was an error, contacted tredz again they told me they would look into it. It was discovered that they had tried to post it air mail, and the aerosol was banned from being delivered.

A sum up.... Thought I'd try tredz as the price was the most competitive, but if something seems too good to be true, it usually is. Best stick to good old reliable [External Reference] or [External Reference].

12 December 2013

Reply from Tredz Bikes

Hi Adam,

Thank you for your review and comments. We are sorry that we were not able to send you the product you ordered.

Unfortunately there are some restrictions with regards to the types items we are able to send by airmail so we were not able to full fill your order.

We are updating the website so that these restrictions are clear to buyers in the future.

Please accept our apologies for the inconvenience.

Best regards,

Tredz Bikes

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United Kingdom