George R´s profile

Reviews (5)

Yodel

Poor Service...to say the least!

Yodel was supposed to be delivering my phone from Carphone Warehouse. After being told via txt of a delay with the delivery it wasn't the best start. I received a txt the next day with my tracking details and then just a few minutes later another txt with a different tracking number. I tried both on the Yodel tracking page and of course neither worked! Tried both contact numbers and as expected just an instruction to tell me to use the website...which doesn't work. Like previous reviews I too am wondering when or if it will arrive at all! Wish companies as big as Carphone Warehouse were not using Yodel as they are clearly a cheap option and judging by Carphone Warehouse Trust Pilot score this is effecting their customer service as well!

30 April 2013

Reply from Yodel

Just to let you know that we are still here if you would love some help George! You can contact us at social.media@yodel.co.uk! Michelle.

Myyodel

Poor Service...to say the least!

Yodel was supposed to be delivering my phone from Carphone Warehouse. After being told via txt of a delay with the delivery it wasn't the best start. I received a txt the next day with my tracking details and then just a few minutes later another txt with a different tracking number. I tried both on the Yodel tracking page and of course neither worked! Tried both contact numbers and as expected just an instruction to tell me to use the website...which doesn't work. Like previous reviews I too am wondering when or if it will arrive at all! Wish companies as big as Carphone Warehouse were not using Yodel as they are clearly a cheap option and judging by Carphone Warehouse Trust Pilot score this is effecting their customer service as well!

--- 02-05-13 Not sure why you have commented on my review? Clearly a member of staff at Yodel trying to change customer’s opinions. Would have been far more effective if the spelling and grammar wasn't so poor. ---

Daniella Angeline Grego found this review useful

Cycleguard

Awful...STAY AWAY!

Company does not reply to any emails! I wish I could give 0-5! E&L Cycle Insurance, ETA Cycle Insurance and Cycle Cover were all extremely helpful and I would advise any of them!

Jackie Lynn found this review useful

Argos

Terrible customer service....will not be using the online service again!

I sent an email enquiry to info@argos on the 23-09-11 regarding a weights bench and its compatibility with a certain set of weights.

I received an automatic reply from them with an enquiry number telling me to allow 2 working days for a response...I did not receive a response so sent the email again.....I actually received 4 enquiry numbers (CATID001, ARG6899753X, ARG6933438X and then 12356133). I was told on two occasions that a member of a different department would be able to answer my question.......by the time they got back to me(15 days and four enquiry days later) I had the answer from a different company so purchased through them instead.

I wanted to apply for an Argos card as I was after a new Bed, some drawers and I thought whilst I was there I would look into getting some new gym equipment.

I have never had trouble in store..but that maybe due to the fact that I have never needed to ask any questions about the products I was looking to purchase....PLEASE DO NOT USE THEIR ONLINE SERVICE!

Play.com

Poor Customer Service...do I have to give a star?

I was using Play.com for over 4 years and I purchased 197 items over that time until they lost 5 items needed for Christmas despite ordering in early SEPTEMBER! I had to call Customer Service multiple times as I had been charged and after 2 months of going back and forth I was told I had to wait three weeks to report it lost from the day of despatch which was in December!...I was only refunded after multiple emails and calls in which I received terrible customer service speaking to people who clearly has no idea what was going on!! I have since been using Amazon with no problems at all and I would recommend their services above Play any day!

Jack found this review useful

George R´s profile

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George R
Reviewer
Male, 1987
Rochford, United Kingdom

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